Legal information

Cancellation policy (Widerrufsbelehrung)

Your right to cancel your order. Here you will find all the important information on the right of withdrawal (Widerrufsrecht) and how to exercise it.

Withdraw online

Withdraw a contract

If you wish to withdraw from a contract, click on „Withdraw contract". Please enter the necessary details in the next step and confirm your withdrawal. You will receive a confirmation of receipt by email immediately afterwards.

Consumers have a right of withdrawal (Widerrufsrecht) in accordance with the following provisions. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

Right of withdrawal (Widerrufsrecht)

You have the right to withdraw from this contract within 14 days without giving any reason.

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive („Maßanfertigungen" / made-to-order items).

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

Locher & Landwehr GbR Vollmannstraße 53E 81925 Munich Email: info@locherlandwehr.com

by means of a clear statement (e.g. a letter sent by post, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form (Muster-Widerrufsformular), although this is not mandatory.

You may also exercise your right of withdrawal online using the „Withdraw contract“ button at the top of this page. If you use this online function, we will send you a confirmation of receipt on a durable medium (e.g. by email) without undue delay, containing information on the content of the declaration of withdrawal as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal (Widerruf)

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods. If you use the return label we provide, we charge a flat rate of €4.90, which we offset against the refund amount. For faulty or incorrectly delivered goods we bear the cost of the return.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functioning.

End of the cancellation policy (Widerrufsbelehrung)

Model withdrawal form (Widerrufsformular)

(If you wish to withdraw from the contract, please complete this form and send it back.)

To:
Locher & Landwehr GbR
Vollmannstraße 53E
81925 Munich
Email: info@locherlandwehr.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for notification on paper)
  • Date (*)

(*) Delete as applicable.

What happens to the goods?

In the event of withdrawal, you must return the goods to us. Register the return in your customer account; the return label follows by email. For a regular return we charge a flat rate of €4.90, which we offset against the refund amount. The fee does not apply to size exchanges or to faulty or incorrectly delivered goods.

Refund

After withdrawal and return of the goods, we refund all payments received within 14 days of receipt of the withdrawal, with the right to withhold the refund until we have received the goods back. The refund is made to the original means of payment.

Condition of the goods

You may only handle the goods within the scope of a normal inspection, as would also be possible in a shop — that is, including trying them on. Any use beyond this in everyday life may lead to an obligation to pay compensation for loss in value (Wertersatz).

The original packaging should be present.

Exceptions & special cases

Fraternity belts with your crest (Zirkel)

Fraternity belts with your individual crest (Zirkel) are made-to-order items (Maßanfertigungen) according to your specifications. These belts cannot be treated like standard goods.

After confirmation of the enquiry and payment of a deposit, withdrawal is no longer possible, as the production of the crest and the individual adjustments have already begun. This is entirely normal for made-to-order items.

Important

Made-to-order items (Maßanfertigungen) cannot be withdrawn from. Please check your enquiry carefully before you send it.

Standard polo belts

The right of withdrawal applies to our standard polo belts. You can return them within 14 days — however, they must be unworn. Normal handling for inspection and trying on is permitted.

Returning the goods

After your withdrawal, a return address and a prepaid label will be communicated to you. Please send the goods back:

  • Unworn and unused
  • In the original packaging, if possible
  • With all accessories
  • With the return label provided by us

Frequently asked questions

Can I try the belt on first?

Yes, you can try the belt on to check the size. This is permitted within the scope of normal inspection. However, it should not be worn in everyday life if you are planning to return it. Should it nevertheless have been worn, we are entitled to compensation for loss in value (Wertersatz).

Who pays the return costs?

You bear the direct cost of the return. If you use the return label we provide, we charge a flat rate of €4.90, which we offset against the refund amount. The fee does not apply to size exchanges or to faulty or incorrectly delivered goods — in those cases we cover the return.

When do I get my money back?

Within 14 days of receipt of the declaration of withdrawal, we refund all payments to the original means of payment, with the right to withhold the refund until we have received the goods back.

How is the deadline calculated?

The withdrawal period begins on receipt of the goods. If the belt arrives, for example, on the 10th of a month, you have 14 days — that is, up to and including the 24th of the same month. If the last day of the period falls on a Saturday, Sunday or public holiday, the period is extended to the next working day.